1. Scope of these Terms
These Terms and Conditions govern your access to and use of the Lounix website, as well as the submission and delivery of products displayed on it. By creating an account, placing an order, or otherwise using this site, you confirm you agree to these Terms and applicable legal notices published on the site.
2. Definitions
- "Lounix" means the business trading as Lounix.
- "We", "us", "our" refers to Lounix.
- "You", "customer", "user" refers to any person using the website or placing an order.
- "Order" means a purchase request submitted through the order form.
- "Product" means goods listed on the website.
3. Business identity
Lounix is a trading name for Lounix (Pty) Ltd, registered in the Republic of South Africa. Registration and contact details are listed in this document and in our account footer.
4. How to place an order
Orders are placed through the order form and are subject to: - Accurate product availability at time of submission. - Validation of your contact details. - Internal confirmation and processing by the merchant.
We reserve the right to reject, suspend, or cancel any order where information is inaccurate or suspected fraudulent.
5. Product information
We take reasonable steps to ensure product descriptions, sizes, and images are accurate. However: - Colours and appearance can vary slightly across screens and batch variations. - Product details may be updated when necessary.
6. Prices and payment
All prices are shown in ZAR and may include VAT where required by law.
Orders may be recorded in Yoco for merchant operations. We do not store full card details in our systems.
7. Shipping and risk
Delivery estimates are provided when available and are indicative only. You may be asked for a residential or commercial delivery address and contact number. Risk in goods passes to the buyer on physical handover at the delivery location.
8. Cancellation, returns, and refunds
8.1 Cancellations
If cancellation is requested before processing and no fulfillment action has begun, we may process a cancellation.
8.2 Returns
Where applicable, returns are accepted only in line with our returns process shown on the site or support pages.
8.3 Refunds
Once approved, refunds are processed according to the merchant and payment processor timelines where applicable.
9. User account and conduct
You must keep your account information up to date. You are responsible for all activity linked to your account credentials.
10. Prohibited use
You may not use this platform for unlawful, abusive, fraudulent, or disruptive activity.
11. Intellectual property
All website content, brand names, code, layouts, and media are owned by Lounix or its licensors and are protected under applicable law.
12. Liability limits
To the extent permitted by law, Lounix is not liable for indirect losses, incidental damages, or loss of business opportunities. Our total liability for a claim arising from an order will be limited to the amount paid for that order.
13. Indemnity
You agree to indemnify and hold harmless Lounix from any claim, loss, or expense resulting from misuse of the site or breach of these Terms by you.
14. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any disputes are subject to the jurisdiction of the courts of South Africa, unless another forum is required by law.
15. Changes
We may update these Terms from time to time. Continued use after updates means acceptance of the revised Terms.
16. Contact
For legal and terms-related requests, use: - Email: legal@lounix.co.za - Phone: +27 00 000 0000 - Address: Lounix HQ, [INSERT-ADDRESS]