1. Purpose
This Privacy Policy explains how Lounix collects, processes, stores, and protects personal information. It applies to our website and order handling workflows.
2. Information we collect
We collect information needed to operate accounts and fulfill orders, including: - Personal identifiers (name, email, phone). - Delivery and billing addresses. - Order history, status data, and merchant reference details. - Device and session analytics for fraud prevention and support.
3. Legal basis
We process personal information lawfully and fairly, with the lawful basis including: - Contract performance (processing an order). - Legitimate interests (security, anti-fraud, service delivery). - Legal compliance (tax, accounting, or disputes).
4. Use of information
Your data is used to: - Confirm and process orders. - Communicate status updates and support replies. - Improve order submission reliability and site experience. - Prevent abuse and secure accounts.
5. Third parties
We may share information with third parties necessary to provide the service, including: - Merchant operations and payment service providers where required. - Delivery and logistics partners. - Email and communication providers.
We do not sell your personal data.
6. Data retention
Data is retained for as long as required for legal, tax, and customer-support reasons and for dispute resolution.
7. Your rights
You may request access, correction, deletion, or restriction where allowed by law.
8. Security
We implement reasonable technical and organisational measures, including access controls and encrypted transport, to protect data.
9. Cookies and tracking
The platform may use cookies/session storage to keep your cart and order state and improve site performance. You can control cookies in your browser.
10. Children
The service is intended for users who are legally capable of entering binding agreements under South African law.
11. Breach notification
Where an incident affecting personal data is detected, we will act in line with legal obligations and keep affected users informed as required.
12. Privacy updates
We may update this policy and post the latest version here.
13. Contact
Privacy requests and data questions can be directed to: - Email: privacy@lounix.co.za - Phone: +27 00 000 0000 - Address: Lounix HQ, [INSERT-ADDRESS]